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Cultured Travel Guide Books - Cruise Ship Blues: The Underside of the Cruise Ship Industry

Cruise Ship Blues: The Underside of the Cruise Ship Industry List Price: $14.95
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Binding: Paperback
Dewey Decimal Number: 910
EAN: 9780865714625
ISBN: 0865714622
Label: New Society Publishers
Manufacturer: New Society Publishers
Number Of Items: 1
Number Of Pages: 192
Publication Date: 2002-11-01
Publisher: New Society Publishers
Studio: New Society Publishers
Related Items:
Spotlight Customer Reviews:
Customer Rating: Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5
Summary: Cruisng not so blue...
Comment: Mr Klein comes across as a spoiled sofisticate. He berates the cruise industry using little or no facts, just supposition and his own opinion. I have enjoyed cruising in the past and thought I would learn something damning about the industry, but only learned Mr Klein apparently had a bad experience while on a cruise and must now take out his frustrations on the entire cruise line industry. If you want to read complaints about cruising, look online for a cruise blog and save your money.

As an addendum, I would like to add a few comments concerning several other peoples reviews. I have noticed the majority of the positive reviews are from people that have an issue with the trash and waste discarded from the ships. This is a laudable crusade, I completely agree. However, this book is not about stopping the cruise industry from polluting. It is a professional complainers attempts to disparage a multi-million dollar industry that tens of thousands of people enjoy every year. It is poorly written and uses few if any pertinent facts, other than this individuals obviously slanted opinions. I just thank heaven this person is not my neighbor.

Customer Rating: Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5
Summary: Yellow Journalism at it's best!!
Comment: You would do better to actually use the money spent on this book and buy a drink on your next cruise. Horror of horrors, the cruise ship industry is out to make money!!! Shocking facts such as these as well as those that pay for premium suites get extra benefits and perks (shocking) can all be learned from this book. The author did a wonderful job of investigative research by basing most of his facts by talking to a disgruntled waiter over dinner. Thirty cruises is not what I would call extensive experience in the cruise ship industry. One cruise ship had a problem with its' air conditioner so the author assumes that ALL cruise ships have a problem with air conditioning (or they just turn it off to save money). This book is a waste of time and money and I will continue to cruise despite his efforts.

Customer Rating: Average rating of 2/5Average rating of 2/5Average rating of 2/5Average rating of 2/5Average rating of 2/5
Summary: One man's vendetta against the cruise industry...
Comment: As a follow-on to Devils On The Deep Blue Sea, I decided to read this book... Cruise Ship Blues - The Underside of the Cruise Industry by Ross A. Klein. While I expected a bit more muckraking than Devils, this was seemingly just one man's personal vendetta against the cruise industry. This one didn't sit well with me...

Contents: The Inaugural Sail - An Introduction To The Cruise Industry; Onboard the Floating Resort; The Myth of the All-Inclusive Vacation; Beyond the Muster Drill; "Save The Waves" - Sounds Good, But..., Below the Passenger Deck; Everything Would Run Fine... But Passengers Keep Getting In The Way; What Can Be Done?; Mishaps At Sea; Endnotes; Index; About the Author

Klein figures he's qualified to write this because he's taken over 30 cruises spending over 300 days at sea, and he's got degrees in social work. Fine... But what follows is a litany of facts and figures to prove his points that the cruise industry is rotten to the core. For instance, the chapter about the all-inclusive vacation starts out with the premise that a cruise is marketed as a single cost vacation, but that you are nailed with additional charges and opportunities to spend at every turn. He figures this is the cruise industry's fault because people don't know that they are only looking at a fraction of the cost of the cruise in the sticker price. As someone who has done a fair amount of cruising himself, I say "so?". Yes, it'd be nice to get free internet onboard, but you don't. Live with it. It'd be nice to get free drinks, but you don't. Live with it. If you make the mistake of not understanding this, it's your fault. And every chapter backs up his points with endless examples of all the failings from about 1990 on... accidents, crew crimes, etc. This is not to say that there aren't serious problems. Staff hired for cruises in many cases are nearly slaves considering how hard they are worked and how little they are paid. But Klein's way of presenting all this seems more self-serving than helpful.

I thought the book's viewpoint was summed up well in an incident at the end of chapter six. He recounts an incident on a cruise where the music at the bar was too loud, and a number of passengers repeatedly asked for it to be adjusted or changed. He spoke to the supervisors, onboard management, wrote the company's CEO, and then contacted the parent company's CEO. This ended with his travel agent being told that he and his partner are no longer welcome aboard this cruise line. You could take the position that the company should have been more accommodating, but this sort of escalating behavior for something relatively small usually points to some underlying issues with the complainer, in my opinion...

I learned quite a bit from Devils, and felt that both sides of the issues were fairly presented. In Cruise Ship Blues, I was subjected to a one man crusade against personal perceived wrongs, and it was hard to separate the content from the delivery. Bottom line... there are better books that cover the industry problems, and I'd almost go on a cruise again just to spite this writer...

Customer Rating: Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5
Summary: Consumer Rip Off
Comment: If this had been a two-page article in The Reader's Digest, I would have skimmed it. To have paid $11 for the book was a rip off.

I have learned that:

* People buy things on cruise ships on their own free will but perhaps they shouldn't
* That some purchases are not a good as they would like
* That some ships have mechanical breakdowns
* That tipping on some lines is mandatory even though service is not good
* That some employees do extra favors to receive better tips (for shame)
* That pictures in brochures show cabins as being more attractive than they are
* That some cruise lines use some prepared foods
* That there is some sex on cruise ships
* That there is a need for better industry and government policing of the industry
* That there are weather problems on the high seas
* That some cruise lines are better than others
* That small cabins are indeed small
* That employees work hard and that those from poor countries are willing to take jobs at pay levels higher than they could make at home and lower than in the US
* That it is good to write complaint letters if something goes wrong
* That some of the warm smiles are phony
* That a cruise ship's ambiance does not match the TV/movie version of cruising
* That sometimes it is better to tour ports without organized and expensive tours
* And that some people will do anything to write a book

If you are shocked or surprised by these issues, this is the book for you. If you are a bit more sophisticated, you might look elsewhere.

With the number of cruises the author (and his unnamed partner--this reference appears with every first person reference by the author) one would expect that not everything was perfect on every cruise. Moreover, one might expect that some cruise lines would consider the author (and his partner) a chronic complainer. I certainly do.

I have taken six cruises, and the seventh in 10 days. Sure things go wrong--and my legs hurt after a 10 K run too. My memories (and I do find faults) are superior--including going through a hurricane and being one of the only passengers with my stomach strong enough to eat.

So--will I take another cruise? Yes!! Did I find this book a rip off? YES!!!






Customer Rating: Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5
Summary: Don't Waste Your Money!
Comment: As an avid cruiser, I had high hopes for this book but it offers nothing more than the petty complaints you can read at cruisecritic.com every day. The author is a whiner and complainer, and has very little knowledge of the cruise industry other than what he has gathered on his personal cruises. He has little authority for his allegations and no apparent understanding for the operation of a business. Not worth reading.

More Reviews
Editorial Reviews:

Cruising is one of the fastest growing industries in the world. Attracting more than 12 million passengers a year, cruise ship companies are merging to become be-hemoths. And cruise ships themselves have swollen dramatically in size, now sometimes carrying more than 5,000 people on board. Not surprisingly, this growth is causing huge problems-problems that the industry would rather not acknowledge, and the potential cruiser would have a hard time discovering.

Cruise Ship Blues reveals the dark underside of this industry. Author Ross Klein first examines the contrast between passenger expectations of luxury and romance fostered by rosy advertising, and the seedier reality of meals, accommodations, and facilities on board. He then:

explodes the myth of the cruise as an all-inclusive vacation, demonstrating that the industry's expectation is to generate an additional $200+ per day per person

examines cruise ship safety, ringing the alarm about accidents at sea, passenger security (including the incidence of sexual assault), on-board illnesses, and medical services

juxtaposes the industry's environmentally friendly image against its actual behavior and the difficulties of effective regulation

exposes the workers' experience in these "sweatshops at sea"

contrasts the industry's consumer-friendly faade with its attitude that "everything would run smoothly if it were not for the passengers"

Concluding with a discussion of what can be done to make the cruise business socially and environmentally accountable, Cruise Ship Blues offers a harsh critique as well as a call to political action. It will appeal both to those considering a cruise vacation, as well as to activists and students.

Since 1992, Ross Klein has taken more than 30 cruises in all parts of the world, comprising more than 300 days. An Associate Professor of Social Work at Memorial University in St. John's, Newfoundland, he has written widely on the cruise industry.



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